Return & Cancellation Policy

Digital Products Return & Cancellation Policy

Because our products are digital eBooks and audiobooks, they cannot be physically returned once access has been provided or the content has been downloaded.

Cancellation Before Delivery

If you contact us before your digital product has been delivered or made available, we may be able to cancel the order, provided the order has not already been processed.

After Digital Delivery

Once an eBook or audiobook has been delivered, accessed, or downloaded, purchases are generally non-refundable because digital content cannot be physically returned.

Exceptions

We may consider a refund, replacement, or alternative resolution where:

• You were charged but did not receive the purchased product
• The wrong digital product was supplied due to an error on our part
• The purchased file is materially defective or corrupted
• You were charged more than once for the same purchase due to a technical error
• A refund is required by applicable law

Technical Problems

If you experience difficulty accessing a purchased eBook or audiobook, please contact us before requesting a refund.

We will make reasonable efforts to resolve the issue or provide a replacement where appropriate.

How to Request Assistance

Send your request to:

Email: precious@theintercontinentalvineyard.com
Phone: 08034779991

Please include your order details and a brief description of the problem.